PSP Technical Specialist | iGamingPlatform

Full time
Posted 3 weeks ago


We are iGaming Group!
Founded in 2012 and headquartered in Malta with offices in Croatia and Remote employees all around the world, iGamingGroup offers the latest innovative technology within the iGaming industry. We are a dynamic team of over 200 employees, spread across all corners of the globe.

Position Summary

As a PSP Technical Support Specialist, you will play a crucial role in ensuring the continuous high acceptance rate of implemented payment methods. This position involves managing and optimizing payment processes, addressing technical issues, and performing reconfigurations in back-office systems and payment aggregator tools such as PIQ and Praxis. Strong technical acumen, problem-solving skills, and an understanding of the iGaming payment landscape are essential.

What You’ll Do

  • Monitor and analyse payment method performance, identifying areas for improvement to ensure high acceptance rates.
  • Collaborate with stakeholders to implement strategies for optimizing the payment process.
  • Provide technical assistance to internal teams and external partners in addressing payment-related issues.
  • Troubleshoot and resolve technical challenges related to payment methods promptly.
  • Perform reconfigurations in back-office systems and payment aggregator tools (e.g., PIQ, Praxis) to enhance payment method acceptance.
  • Collaborate with development teams to implement necessary changes and updates.
  • Document and maintain comprehensive records of payment method configurations, changes, and issue resolutions.
  • Contribute to the development of knowledge base articles for common payment-related queries.
  • Work closely with cross-functional teams, including product managers, developers, and support teams, to ensure a seamless payment experience for users.

About you

  • Bachelor’s degree in a relevant technical field or equivalent work experience (minimum 2 years in a similar position).
  • Proven experience in technical support or payment operations within the iGaming industry.
  • Familiarity with payment aggregator tools such as PIQ and Praxis.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of payment processing technologies and industry trends.
  • Experience with reconfiguring payment methods in back-office systems and payment aggregator tools.
  • Understanding of PCI-DSS compliance and other relevant security standards.
  • Customer-focused with a commitment to maintaining high payment acceptance rates.
  • Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
  • Ability to adapt to a dynamic and fast-paced iGaming environment.
  • Team player with effective collaboration skills.