PSP Technical Specialist | iGamingPlatform
WHO WE ARE
As a PSP Technical Support Specialist, you will play a crucial role in ensuring the continuous high acceptance rate of implemented payment methods. This position involves managing and optimizing payment processes, addressing technical issues, and performing reconfigurations in back-office systems and payment aggregator tools such as PIQ and Praxis. Strong technical acumen, problem-solving skills, and an understanding of the iGaming payment landscape are essential.
What You’ll Do
- Monitor and analyse payment method performance, identifying areas for improvement to ensure high acceptance rates.
- Collaborate with stakeholders to implement strategies for optimizing the payment process.
- Provide technical assistance to internal teams and external partners in addressing payment-related issues.
- Troubleshoot and resolve technical challenges related to payment methods promptly.
- Perform reconfigurations in back-office systems and payment aggregator tools (e.g., PIQ, Praxis) to enhance payment method acceptance.
- Collaborate with development teams to implement necessary changes and updates.
- Document and maintain comprehensive records of payment method configurations, changes, and issue resolutions.
- Contribute to the development of knowledge base articles for common payment-related queries.
- Work closely with cross-functional teams, including product managers, developers, and support teams, to ensure a seamless payment experience for users.
- Bachelor’s degree in a relevant technical field or equivalent work experience (minimum 2 years in a similar position).
- Proven experience in technical support or payment operations within the iGaming industry.
- Familiarity with payment aggregator tools such as PIQ and Praxis.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Knowledge of payment processing technologies and industry trends.
- Experience with reconfiguring payment methods in back-office systems and payment aggregator tools.
- Understanding of PCI-DSS compliance and other relevant security standards.
- Customer-focused with a commitment to maintaining high payment acceptance rates.
- Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
- Ability to adapt to a dynamic and fast-paced iGaming environment.
- Team player with effective collaboration skills.