Responsible Gaming Specialist | iGamingGroup

Full time
Malta
Posted 1 month ago

WHO WE ARE

We are iGaming Group!
Founded in 2012 and headquartered in Malta with offices in Croatia and Remote employees all around the world, iGamingGroup offers the latest innovative technology within the iGaming industry. We are a dynamic team of over 200 employees, spread across all corners of the globe.

Key Responsibilities

Duties will include, but are not limited to:

  • Assist the RG Officer by rigorously building the case facts for player’s complaints that have been raised to the Regulator and ADR
  • Assist the RG Officer with incoming player’s RG related complaints and queries raised on license main Player Complaints dedicated email.
  • Assist the RG Team with the execution of cases when needed.
  • Assist the RG Officer with the monthly testing reports
  • Assist the RG Officer with the creation and implementation of processes.
  • Assist the RG Officer with the creation of training material for internal and external teams.
  • Be the first response to queries that are raised by Customer Service and other Departments
  • Be the first response to queries that are raised on internal channels for immediate action.
  • Perform RG Risk assessments for player accounts based on Source of Wealth Documentations, Bank Statements submitted, proof of winnings from other casinos to help indicate the level of gambling the player is involved in.
  • Analyse players Gameplay patterns such as stakes, sessions lengths, login sessions, deposits and withdrawals and communications.
  • Perform OSINT checks on Higher Threshold cases such as social media, News Articles, Profession
  • Raise any cases to the AML team which require SOW/SOI or raise any AML concerns
  • Respond to tickets raised from Developer Teams for Reviews or assistance they may require.
  • Assist with the ongoing monitoring alerts such as Session Lengths, Self-Exclusion Tickets, Multiple Cancelled Withdrawal Report.
  • Regularly look out for gaming forums where pattern/repetitive complaints are generating from.
  • Send out RG Interactions to players- the interactions to be sent out on a case-by-case basis

 

Requirements

  • Minimum 2years experience in RG
  • Previous experience working with multi-brands, WhiteLabel experience will be considered an asset.
  • Able to make decisions on a risk-based approach.
  • Knowledge of KYC and AML Policies
  • Able to work Gameplay Patterns.
  • Proficient in Microsoft Excel
  • Proficient in MS Excel
  • Previous experience with JIRA will be given preference
  • Previous experience working with Payment IQ will be given preference

 

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