Head of Account Management | iGamingPlatform
Full time
Malta
Posted 1 month ago
WHO WE ARE
We are iGaming Group!
Founded in 2012 and headquartered in Malta with offices in Croatia and Remote employees all around the world, iGamingGroup offers the latest innovative technology within the iGaming industry. We are a dynamic team of over 200 employees, spread across all corners of the globe.
About the role
We are looking for a Head of Account Management to lead and work together with our account management team and ensure the highest levels of customer satisfaction. The successful candidate will be responsible for managing a team of account managers and ensuring that they provide excellent service to our clients. The ideal candidate will have experience in the iGaming industry, and platform experience is desired. Technical account management experience is considered a plus.
What You’ll Do
- Manage a team of account managers to ensure that clients receive excellent service.
- Develop and maintain relationships with key clients.
- Work closely with the sales team to identify opportunities to upsell and cross-sell.
- Develop and implement strategies to increase client retention and reduce churn.
- Ensure that account managers have the necessary resources and training to perform their jobs effectively.
- Monitor and analyze client feedback to identify trends and areas for improvement.
- Provide regular reports to senior management on the performance of the account management team.
- Collaborate with other departments within the company to ensure that clients’ needs are being met.
- Attend industry events to promote the company and develop relationships with potential clients.
- Perform ad hoc duties as assigned by senior management.
About You
- At least 5 years of experience in account management, preferably in the iGaming industry.
- Experience managing a team of account managers.
- Excellent communication and interpersonal skills.
- Platform experience desired.
- Technical account management experience considered a plus.
- Proven track record of driving customer satisfaction and retention.
- Strong analytical skills.
- Ability to work in a fast-paced, dynamic environment.
- Willingness to travel.
What We Offer
- Enjoy the best of both worlds with our hybrid work, which provides flexibility and freedom while maintaining a strong team connection.
- Live a balanced and healthy lifestyle with the help of our wellness allowance.
- Enjoy delicious meals regularly with our office lunches and, socialize with your co-workers.
- Stay fuelled throughout the day with our regular breakfast snacks.
- Satisfy your cravings with our monthly Wolt credits, which can be used at a wide variety of restaurants.
- Along with private health insurance, we offer free eye-sight tests.
- Never stress about finding a parking spot again with our private parking options.
- Enjoy our employee exclusive discounts around the island.