B2C Account Manager | iGamingGroup

Full time
Malta
Posted 1 month ago

WHO WE ARE

We are iGaming Group!
Founded in 2012 and headquartered in Malta with offices in Croatia and Remote employees all around the world, iGamingGroup offers the latest innovative technology within the iGaming industry. We are a dynamic team of over 100 employees, distributed all over the globe.

Position Summary

As a B2C Account manager you will be the face of our client operations, assisting in all things Casino. We are looking for someone who is highly personable, good at building relationships and has a flare for communication, both face to face and via different digital platforms.

 

Key Responsibilities

Duties will include, but are not limited to:

  • Managing client portfolios on a day-to-day basis.
  • Handling any short and long-term issues or projects for clients.
  • Acting as a bridge between client and company for any requirements.
  • Handling reporting, ticketing and requests from clients.
  • Reporting to Head of AM on a weekly and monthly basis.
  • Ongoing growth monitoring of clients, with a view on increased monthly growth in tracked reporting.
  • Working with the promotions team on monthly and ongoing client promotions.
  • Working on identifying payments markets, and available areas for clients to move in to.
  • Working towards a full working knowledge of the platform and systems.
  • Understanding and adapting the client’s need to fit in with the company’s long-term growth models.

 

Essential Skills

  • Native English speaking.
  • Strong communication skills.
  • Highly organized.
  • Understanding of the iGaming industry.
  • Experience using a ticketing system (Jira, etc).
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